Returns & Exchanges

At RIVAQ, we honor the craft. You may return or exchange your selection within 30 days.

The deadline for requesting a return is 30 days from the date of receipt or when a designated third party, other than the carrier, takes physical possession of the delivered item.

To exercise your right to return, please inform our concierge through a written statement of your intent.

Inform us via email at care@rivaq.in

Refunds are processed within 30 days of receipt. We will credit your original payment method, and you will not incur any additional transaction fees for this reimbursement.

Conditions for Return

To ensure eligibility for a return, please confirm that:

• The item was purchased within the last 30 days

• The item remains in its original packaging

The following items are final sale:

• Bespoke creations or garments made to your specific measurements.

• Items that are unsuitable for return due to hygiene reasons once unsealed.

• Products that show signs of wear or damage to the delicate Chikankari embroidery.

• Garments that have been inseparably mixed with other items after delivery.

We reserve the right to refuse returns of any merchandise that does not meet the above conditions at our sole discretion.

Shipping Goods

You are responsible for the cost and risk of returning goods to our studio. Please direct all shipments to:

Lucknow, UP, India

We are not responsible for items lost or damaged during return transit. We recommend a trackable service. Refunds require physical receipt of goods or proof of delivered return.

Gifts

If the item was marked as a gift when purchased, you will receive a gift credit for the value of your return. Once the product is received, a digital gift certificate will be issued to you.

If the item was not marked as a gift, the refund will be sent to the original purchaser through the payment method used at checkout.

Inquiries

For any questions regarding our policies, please contact our care team at care@rivaq.in